Winter Shipping Information:

YES, we ship year round!
7 day guarantee on your plants, just like any other time of the year! You’re covered this winter but only under strict and narrow guidelines. We’ve now extended our warranty to the cold months, but we also ask that you help us get your packages warm and safe to you. Please continue reading for our terms and conditions and winter shipping tips!

WINTER/COLD WEATHER POLICY:
 
-If your plants are damaged when they arrive, you must e-mail us within 7 days of delivery with a clear photo of the damage. If you do not send us a photo within 7 days, your warranty has expired and no refunds or replacements will be considered. I’m sorry, but we cannot make exceptions and cannot afford any other policy. Refunds/replacements will not be considered if your plants have been worked on (repotted/transplanted).
 
-Keep in mind that that are certain plants in our collection that are shipped at buyers own risk year round (for example Nyctanthes arbor-tristis). Unfortunately our 7 day winter shipping guarantee does not cover these plants either. These warnings will be provided to you in the description of the plant.
 
-Please understand that orders can take up to two weeks to be shipped. Cold weather + wet soil do not mix (for certain plants, for example Hoyas). Most orders are shipped out within a week of receiving them, but we will ship when we feel is the most safe. We will contact you if we believe there may be a shipping delay longer than two weeks.

-We will not accept carrier notes to “leave package outside if not home” during the cold months unless you live in a warm climate. This is to prevent packages being left outside in the cold/snow. Keep in mind that some orders may come with signature confirmation and an individual will need to be home to sign for the package. 

-We ship at buyers own risk to Canada year round. No refunds or replacements will be considered.
 
Winter Shipping TIPS:
 
-Heat packs: $2 each. Not mandatory, but it can really help. Please add these to your cart at checkout if you are experiencing temperatures in the 50’s F or colder. You may need two heatpacks for large plants/large orders. 
 
-USPS Post Office: We highly recommend allowing us to request your local post office to hold the package for you to pick-up. This way we know the packages are sitting in a warm room once it arrives and not left outside your house in the snow and not traveling around in a cold post office truck all day until it gets to your house.
“Hold for pick-up” option now available at checkout. This is for USPS only.
Signature will be required for all orders over $100 if you do not choose to pick up at the post office. Someone will need to be home to sign or your package may be taken to the post office for pickup.
 
-Fedex ground/home delivery: All locations experiencing extreme weather temperatures and all orders over $100 will come with a signature requirement. This means someone needs to be home to sign for the package. Please consider shipping to a work address or a location where someone is available to sign. Please contact us immediately if signature does not work for you but please understand this is for the safety of the plants.
 
-If possible, please choose an expedited shipping option during the cold months. You don’t want to necessarily go with “the slowest” or the “cheapest possible” when it comes to receiving cold sensitive perishable plants.
USPS express = guaranteed to arrive in 1-2 days from ship date.
USPS priority mail = attempted to deliver in 1-3 days, but not guaranteed within 3 days.
Fedex ground/home delivery = guaranteed in 1-7 days depending on where you live. Most Florida locations arrive in 1 day. West coast please expect for it to take 4-7 days.
Fedex express saver = guaranteed within 3 days from ship date.
Please contact us if you would like more information on Fedex 2days guaranteed and Fedex overnight.
 
We are sorry, but we cannot hold orders until spring/summer. All orders received will be shipped within two weeks.
If you are experiencing weather in the teens or colder, perhaps it is best to wait until spring/summer.